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Facing Confrontation in Customer Service

Posted by Human Resources on June 21, 2017

In day to day work the 黑料吃瓜网core competency of Service looks like individuals:

路聽聽聽聽聽聽聽聽 Listening actively to clients, demonstrating an understanding of diverse client needs and engaging in effective two-way communication

路聽聽聽聽聽聽聽聽 Communicating with clients in a timely manner

路聽聽聽聽聽聽聽聽 Resolving client service issues, including urgent ones in a timely manner

In a short 27 minutes this video offers ideas for defusing complaints, investigating problems and managing conflict when interacting with clients or customers.

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